Hanson Subaru
About
Car Dealers, Auto Loan Providers
Hanson Subaru is the best place to spend your leisure time tasting delicious food and enjoying the nice atmosphere. After visiting our restaurant you will definitely have a wish to come back!
Location
Adress: 2300 Carriage Lp SW, Olympia, WA 98502
Phone: (360) 485-0826
Work Hours
Business info
- credit_cardAccepts Credit CardsYes
Reviews
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Megan N.
Working with Hanson Subaru was a BREEZE! Thank you for making the scary car buying experience easy, relaxed, and informative. I had asked my dad to go during the week to get some information about buying a new Subaru and he worked with Aaron Johnson at the dealership. Aaron was respectful and patient in answering ALL of our questions and not pressuring either of us. The process was smooth and the transaction easy. At the end of the day after I had purchased the car, I made sure to tell him how much I appreciated his kindness towards my family. This is important for dealerships to make connections like this with families and communities and Aaron at Hanson has it down! Overall, a great experience working with Aaron and buying at Hanson!
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Pops M.
On September 28, 2019, my wife and I went to pick up her Subaru Legacy to Hanson Subaru in Olympia. The bill came to $2,444.23. I asked Wendy (the Service Dept. representative) if they offer any discounts to veterans, senior citizens, etc. She said they didn't. I mentioned that Costco's Auto Program offers it members a 15% discount on parts, services and accessories for participating dealers. Only then did she inform me their dealership participates in Costco's Auto Program program. Since I didn't have the coupon in my hand right then, she said I could email it back to her. I did so later that day.
A few days later I received a partial refund on my credit card for exactly $200.00, basically an 8% discount...not 15% offered through Costco's Auto Program. They were short $168.53. I wrote Wendy the email below:
Wendy:
I don't understand why we didn't receive a 15% discount for the work on the Subaru, especially after I presented you with a coupon from COSTCO. I've provided my version of the calculations below for your preview:
Hanson Subaru's Calculations
$2,236.26 Invoice Total
+ 207.97 Local Taxes
$2,444.23 Sub-Total
- $200.00 8.18% Discount
$2,244.23 TOTAL
My Calculations
$2,236.26 Invoice Total
- 335.44 Less 15% Discount
$1,900.82 Sub-Total
+174.88 Local Tax at 9.2%
$2,075.70 TOTAL
Please feel free to call me at the number below if you disagree.
Kind regards,
Steven "Pops" Malone
As of October 19, 2019 a reply from Wendy or Hanson Subaru has NOT been received by either myself or my wife. -
Michelle V.
Don't waste your time here.
I wish I had looked at their Yelp reviews before taking my car here. As you can see, the only positive reviews are from individuals that purchased their vehicle from them. Their customer service is a whole other story. I kid you not when I tell you that NO ONE in this whole place is ever smiling. I feel like a burden even going there when that should never be the case. They certainly lack friendly customer service and professionalism.
I have a 2016 Subaru Crosstrek. I took it in for an oil change a couple weeks ago. When I was driving home, I realized there was a small rattle sound when I would slightly press on the gas pedal, about 1,000-2,500 RPM's. My boyfriend checked my dipstick and saw that the oil was overfilled. I also had an appointment that next weekend because of a brake light recall, so when I took it in for that, I mentioned the rattle. The service adviser, Andrew, made a note of it. When I went to go pick it up, they told me that they took a some type of pan out from underneath my car and saw rocks and debris in it, so that they supposedly emptied it out, put it back in, drove the car again, and "didn't hear the noise anymore". (And they charged me $80 for that). But my boyfriend took it for a little ride to make sure, and sure enough, the sound was still there.
He then requested an appointment to ride with a technician so that he can point out the rattle. The next day, we went in for the appointment, rode with the technician, and he said it had something to do with the dashboard being loose or something. So, they worked on it and when we picked it up, the sound was still there.
The other service adviser, Rachel, had me signed papers and luckily didn't charge me since the problem still existed. They offered to keep my car overnight and wanted to give me a loaner, but I just told them that I'll be taking my Crosstrek somewhere else, and that was that. -
Tammy B.
I would like to share my experience regarding the service department from June 10, 2019. My 2018 Subaru Cross Trek had a radio recall that needed to be taken care of. I brought my car in the morning of the 10th. I stood for a couple minutes at the counter as the service agent finished up some computer work and then acknowledged me and helped check in my car. I stood at the counter as he took care of this. I took the courtesy shuttle with the only friendly employee I have encountered at Hanson.
When I returned to get my car, I again stood at the counter as Andrew, the service agent, finished up some computer work and then acknowledged me. He retrieved my car, I signed some paperwork and was sent on my way.
I made a quick stop on my way home and noticed a dent in my passenger side door that had not been there prior to dropping off. I drove immediately back to the service department, again waiting on computer work to be completed and then was asked what I needed. I explained the dent in my door and he tried finding it. In the correct lighting it is obvious but it is small and hard to see if the lighting is low. He explained he would need to contact the Service Advisor and I said that was fine.
Scott, the Service Advisor arrived at my car several minutes later. He looked and explained that I could not prove the dent was done there as he pointed to a scratch and a driver's side dent. My impression was he did not believe me. He mentioned he could look at the dealership cameras to prove this. He told me his boss would contact me on Tuesday, June 11, 2019 to see what could be done.
I left the service department and had to return minutes later as my radio had no volume. Andrew drove my car back to the shop area where he explained they had to do a hard restart on my radio. About 20 minutes later I was on my way home.
As of today, July 30th, 2019, I have not received a response from Scott, the Service Manager or his supervisor. I am meticulous about my car and other than the ding on my driver's side, there are no others.
My husband and I have purchased three brand new vehicles from Hanson Subaru in the past several years and am disappointed with the service and treatment I received a week ago. The customer service I received needs some attention. You should always greet your customer first, explain you are finishing up some prior work and will be right with you. I did not receive any acknowledgment the four times I stood at the counter, until after the computer typing had stopped.
This is not the first time we have had issues with the service department. My husband brought in our Subaru Legacy, the car we traded in for the Cross Trek, to have a rattle looked at. At the time, it was raining and were told it would be too loud for anyone to do a ride along. The second issue we experienced was when we brought in the Legacy to have the sunroof repaired. I had cream leather interior and when I picked up my car, it was marked up with grease and oil on the inside of the car. It was remedied with a detail but again the service we received was not ideal.
We are not a family who complains but now, after the third bad experience, it was time to write a review and express our frustrations. While we have loved working with Hanson's Sales Department, the Service Department needs improvement. We purchased an extended warranty on the Cross Trek and may need to look elsewhere for our service to be taken care of.
What do I want as a resolution? I would really like my dent removed but I know that will never happen. I would like you to evaluate the customer service you are giving in your service department. I no longer feel comfortable coming into Hanson's Service Department and will now have my husband take care of any service or as I mentioned earlier, we will look for other service options. -
Leann T.
We bought a brand new Kia Telluride which I love but I should have read the reviews online and looked at other Kia dealerships. Worst financing experience ever. They basically just lied and sent us to the finance office to sign papers. We refinanced through a credit union, so corrected that on our own. Next went in for the first oil change and no one knew what oil went in the car or how often anything should be done. I had the oil change done they finally recommended which was 130.00 after a 10.00 discount.
Next oil change went to Kia of Puyallup and the service was spectacular. They knew all the ins and outs and same oil change was 54.00 for everything the same they did in Olympia. If I would have bought in Puyallup they offer free oil changes for life.
Moral of the story... do not go to Hanson Kia in Olympia. Nothing good has resulted from any interaction with their employees. I love the Kia Telluride.